Effective Date: March 2026

Vertex Promo LLC is committed to providing high-quality web design and development services. This Refund and Returns Policy explains the conditions under which refunds may be issued for services purchased through our website https://vertexpromollc.com.

By purchasing our services, you agree to the terms outlined in this policy.

1. Service-Based Business

Vertex Promo LLC provides digital services, including but not limited to web design, web development, website optimization, and related digital solutions.

Because our services are customized and digital in nature, traditional product returns do not apply. Instead, this policy outlines the conditions for requesting a service refund.

2. Payment Terms

All services offered by Vertex Promo LLC are one-time services only.

• We do not charge recurring payments or subscriptions.

• Full payment is required in advance at the time the service is purchased.

• Each transaction requires a signed card authorization form from the customer.

• After payment is successfully processed, a customer invoice is issued, which serves as the official proof of payment.

3. 30-Day Refund Policy

Vertex Promo LLC offers a 30-day refund policy from the date of the original purchase.

Customers may request a refund within 30 calendar days if they are not satisfied with the service provided.

Refund requests must be submitted within the refund period and will be reviewed by our support team.

4. Eligibility for Refunds

A refund request may be considered under the following circumstances:

• The service delivered does not match the original agreed service scope.

• The project has not yet been started.

• The service cannot be delivered due to technical limitations.

• A duplicate payment or billing error has occurred.

Each request will be reviewed individually to determine eligibility.

5. Non-Refundable Situations

Refunds may not be issued under the following circumstances:

• The service has been fully delivered as agreed.

• The customer has approved the completed work.

• The refund request is made after the 30-day refund period.

• The delay or issue occurred due to lack of communication, missing information, or failure to respond from the customer.

6. Refund Processing

If a refund request is approved:

• Refunds will be issued to the original payment method used for the transaction.

• Processing time may take 5 to 10 business days, depending on the payment provider or financial institution.

7. How to Request a Refund

To request a refund, customers should contact our support team with the following information:

• Customer name

• Email address used for the purchase

• Invoice number

• Description of the issue

Refund requests can be submitted through:

Contact Page:
https://vertexpromollc.com/contact-us/

Email:
info@vertexpromollc.com

Phone:
+1 251 277 3588

8. Policy Updates

Vertex Promo LLC reserves the right to update or modify this Refund and Returns Policy at any time to reflect changes in business practices or legal requirements.

Any updates will be posted on this page with the updated effective date.

Business Address

Vertex Promo LLC
19623 KILDONAN DR
GAITHERSBURG MD 20879
United States